We understand that Your privacy is important. We have updated our Privacy Policy which is effective from 16th October 2025. This Privacy Policy (“Policy”) aims to give You information on how Unext Learning Pvt. Ltd. or Manipal Academy of BFSI (collectively “The Academy” or “MABFSI” or “We”) collect, use, share, process, and protect digital personal information that we collect, including on our websites, sub-domains, apps, and social media (the “Site(s)”), and information gathered from our referral partners. This Policy does not apply to physical records provided to us through postal or courier means.
This Policy is published in accordance with Rule 3(1) of the provisions of Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (“Intermediary Rules”) read with the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (“SPDI Rules”)/Digital Personal Data Protection Act, 2023 (“DPDP Act”).
This Policy is incorporated into our Terms and Conditions, and we encourage You to review this Policy before disclosing any personal information or sensitive personal information.
1.Notice and Definitions
This Policy is to inform You (“you/your/learner/user/end-user”) of the procedures regarding how we collect, use, share, retain, and protect Your digital personal data. The Academy is committed to maintaining high confidentiality standards in accordance with requirements of the Information Technology Act, 2000 (as amended) and the Information Technology (Reasonable Security Practices and Procedures, Sensitive Personal Data or Information) Rules, 2011 and Digital Personal Data Protection Act, 2023 (collectively “The Act”).
1.1. Personal Data (PD)
Personal Data means any data about an individual who is identifiable by or in relation to such data. PD may include any information that can be used to identify You, such as Your name, age, gender, date of birth, mailing address, email address, and contact number.
1.2. Sensitive Personal Data or Information (SPDI)
SPDI includes Your financial information (bank account details, payment instrument details, loan application data), passwords, health conditions, biometric information, and any government-issued identification documents.
2.Information We Collect
We collect information directly from You, indirectly from third parties, and automatically through Your use of the Site and services offered by the Academy.
2.1. Personal Data (PD)
- Contact Data: Full name, residential address, telephone number, email ID, and emergency contact details.
- Demographic Data: Age, gender, citizenship, and geographic location (state/city) for program eligibility checks.
- Educational and Professional Data: Education history, marks, graduation year, employment history, resume/CV, and desired career track.
- Device Identity Data and Internet/Other Electronic Network Activity Information. Data such as your IP address, internet service provider, the type of mobile device you use, and identifiers associated with browser cookies. We and our third-party partners may also collect information about the devices and computers You use to access our Site, such as browser type, language, operating system, the referring web page, pages visited, and hyperlinks clicked. When You use our Site, We may collect usage information sent to us by your computer, mobile, or other access device that tells us how you are using the Site and other information about your internet activity (“Usage Information”), including the pages You visit, the links you click, the ads you view and click on, videos you watch, purchase information and your checkout process, your location when you access or interact with our Site, and other similar actions. We may also use third-party tools to collect Usage Information You provide to us or information about how You use the Site and may record your mouse movements, scrolling, clicks and keystroke activity and other browsing, search or purchasing behaviour.
2.2. Sensitive Personal Data or Information (SPDI)
- Financial Details: Information required for processing payments and, for loan candidates, data required to facilitate application with a loan partner.
- Identity Documents: Government-issued identification (e.g., PAN Card, Aadhaar Card, Passport) for KYC and Client-mandated verification.
- Biometric/Media Data: Photographs, video recordings, and, where strictly required for identity verification, biometric data collected during assessments.
2.3. Program and Performance Data
- Assessment Scores: Performance data from entrance exams, interviews, quizzes, module assignments, and final evaluations.
- Usage Data: Logs, login history, IP addresses, browsing behaviour, time spent on the Learning Management System (LMS), and communication records (email, WhatsApp, SMS, MS Teams, Zoom and Call Recordings).
- Promotional Media: Photographs and video footage captured during the Program or at campus events, used in accordance with Your consent in Terms and Conditions.
2.4 Cookies and other technologies
Cookies are small files which are stored on Your device (unless You block them). They are designed to hold a modest amount of data specific to a particular visitor and website and can be accessed either by the web server or the visitor’s device. Our Site may use cookies and other technologies such as pixel tag and web beacons to identify You. We use third party cookies to understand and save Your preferences for future visits and compile aggregate data about site traffic and site interaction, tell us which parts of our Site visitors have visited, so that we can facilitate better Site experiences and tools in the future and measure the effectiveness of advertisement and web searches. You may disable cookies through Your individual web browser options. We treat information collected by cookies and other technologies as non-personal information. However, to the extent Internet Protocol (IP) addresses or similar identifiers are considered personal information by local laws, We also treat these identifiers as Personal Information, for the purposes of this Privacy Policy. We use session cookies (which exist only in temporary memory while you navigate the Site and delete when You close the web browser) and persistence cookies (which data file is capable of providing Sites with user preferences, settings and information for future visits) to understand more about your activities on the Site(s). You may restrict cookies and pixel tags on your computer or purge cookies from the browser by adjusting your web browser preferences. However, when You “turn off”, purge or disable cookies or pixel tags, although You may use the services, You may not be able to use all of the features, functions, or services available on the Sites(s).
3.Purpose of Collection and Processing
We use Your information for the following purposes:
3.1. Core Service Delivery
- To process Your application and verify eligibility for the Program (including age, educational, gender, and geographic restrictions).
- To manage Your enrolment, payment of fees, and issuance of credentials and certificates.
- To track Your progress, performance, and attendance within the Program.
- To manage residential/hostel services, where applicable.
- To plan schedules and enhance services.
| Information accessed | Purpose |
| Your name | For account creation and personalising user experience. |
| Your age/date of birth | Age verification for legal reasons |
| Your city | To personalise experiences and provide location-based services |
| Your email address | Communication, promotional materials and password reset. |
| Your alternate email address | To offer a secondary option for account recovery and communication. |
| Your phone number | Contacting the User for order confirmations, or User service inquiries |
| Your password | For security purposes (Passwords are stored in encrypted format) |
| Your batch | To group users by year of study for peer interactions |
| Your roll number | To verify User’s identity and enrolment status |
| Program enrolled | To tailor content and services based on the user’s academic program |
| University | To validate university affiliation and provide relevant academic features |
| Profile Picture | To help Users recognize and interact with peers, fostering a more engaging and personal environment |
| Chat/Messaging History | To allow Users to review past interactions and ensure continuity in communication on the platform |
| Information that is typically provided when you contact us for help | Communications and grievance redressal |
| Information you enter into our system when using the Site | To ensure that no restricted content is posted or uploaded on the Site |
| The type of mobile device you use | To ensure compatibility and provide an optimised experience based on device capabilities. |
| Your mobile device’s unique device ID | Authentication, security verification, push notifications, tracking device-specific activity or preferences. |
| The IP address of your mobile, desktop or laptop device | Geolocation (through your device’s GPS signal, browser’s WIFI signal or Bluetooth technology, if tour device setting allows for this) for security measures and regional promotions. |
| Your mobile operating system | Optimising the Site’s user experience for different devices and security measures. |
| The type of mobile internet browsers you use | Optimisation and compatibility, analytics and troubleshooting, personalised content delivery and security measures |
| Browsing history | Analysing User behaviour to improve the services. |
| Details of the user’s telecom service provider or internet service provider | Geolocation (through your device’s GPS signal, browser’s WIFI signal or Bluetooth technology, if your device setting allows for this), connection quality analysis, security monitoring and regulatory/ legal compliance. |
| Cookies | Remembering user preferences and providing tailored advertisements. |
| Clickstream data relating to your activity on the Site | User behaviour analysis. |
3.2. Recruitment and Client Sharing (CRITICAL PURPOSE)
- To share Personal Data (PD) and Sensitive Personal Data (SPDI), including Your assessment results, educational records, interview performance, and identity documents, with the Partner Organization/Client. This is mandatory for the Client to verify Your eligibility, schedule interviews, and process the Provisional Offer Letter (POL).
- To introduce You to third-party loan partners, if You opt for loan financing.
3.3. Marketing and Promotions
- To communicate Program updates, offers, and related programs.
- To use Your photographs, video recordings, and testimonials (collected as part of Your Program Data) in promotional, marketing, and advertising material, as authorized by Terms and Conditions.
3.4. Legal and Compliance
- To comply with all applicable laws and regulations in India.
- To respond to court orders, legal processes, and mandatory disclosures required by government authorities.
- Disclosure and Sharing of Your Information
We do not sell or trade Your Personal Data (PD). We share it only with the following parties and strictly for the purposes outlined in Clause 3 of this Policy:
4.1. Partner Organizations (Clients)
We disclose Your information to our Partner Organizations/Clients with whom You are seeking a job placement through the Program. This sharing is essential to the nature of the Job-Assured Programs and includes the sharing of performance data, background verification details, and profile information for placement and final job offer processing.
4.2. Group Entities and Affiliates
We share Your data with the Academy’s affiliates, group companies, and sister concerns strictly for internal business, operational, and administrative purposes, as they may assist in the delivery of services.
4.3. Third-Party Service Providers
We engage third parties to perform functions on our behalf, such as assessment providers, interview providers, Learning Management Systems (LMS), payment processors, cloud service providers (AWS, Azure, Google Cloud), testing platforms, background verification agencies, and email/Customer Relationship Management (CRM) services. These third parties are contractually obligated to maintain confidentiality and use Your data only for the provision of services to us.
4.4. Legal Authorities
We will disclose Your information when required by law, in response to valid requests by public authorities, or to protect the rights, property, or safety of the Academy, our users, or others.
5.Security and Storage
5.1. Data Security
We employ industry-standard physical, electronic, and procedural safeguards to protect Your Personal Data and Sensitive Personal Data or Information. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure. You acknowledge and accept this inherent security risk. You also have an important role in protecting your information; You should not share any username, password, or other authentication data provided to You with anyone.
5.2. Data Storage Location
Your Personal Data, whether in digital or hard copy, is primarily held and processed locally in India. Our digital assets are hosted on servers and applications provided by third-party cloud service providers, including but not limited to AWS, Microsoft Azure, or Google Cloud.
5.3 Data Retention
We retain your Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention period may vary depending on the type of data and the legal or operational obligations involved. Once your data is no longer needed, We will securely delete, anonymise, or otherwise dispose of it in accordance with our data retention policies. You may request the deletion of your data at any time, subject to applicable legal requirements or legitimate business purposes that may necessitate its retention.
6.Your Rights and Access
You have the right to review the Personal Data You have provided to us and ensure that any Sensitive Personal Data or Information collected is accurate. You can request access, correction, or deletion of Your data, subject to our legal and contractual obligations to retain records for compliance and reporting to Clients.
7.Consent
Your consent is paramount, and you may choose to grant or decline your consent for processing your Personal Information. Your consent shall be collected when we obtain Your Personal Data or Sensitive Personal Data in accordance with the Act. The consent shall be collected through a pop up which asks for your acceptance to the use of Personal Information and Sensitive Personal Information. The pop up shall appear on the respective pages on the Site, where such information is collected. You have the option to withdraw the consent given earlier, provided it is sent to us in writing to our support email id- data.privacy@u-next.com from Your registered email ID. Please note that, if You choose to decline Your consent for processing of Your Personal Information, We may restrict your access of the Site and the Services offered by Us, at our discretion.
8.Children’s Privacy
The Site is not intended for individuals under the age of 18. No one under the age of 18 is authorized to provide any personal information through this Site. If you believe we might have any information from or about a child under 18, please contact us at the email ID provided below.
9.Changes to this Privacy Policy and Contact Us
9.1. Policy Changes
We reserve the right, at our discretion, to change, modify, add, or remove portions of this Policy at any time. We mandate that you review the Policy whenever You access our website to stay informed about our information practices and the choices available to You.
9.2. Contact Us
If you have questions or concerns regarding this Privacy Policy or wish to exercise Your rights, please contact our Privacy office:
Email: data.privacy@u-next.com
Email ID of the DPO: dpo@u-next.com
Telephone: +91-80-40789100
Address: Unext Learning Private Limited, 1/1, 1st Floor, UNext Towers, 1/1, Old Madras Rd, off Mahatma Gandhi Road, near Trinity Circle, Halasuru, Someshwarpura, Bengaluru, Karnataka 560008.
